11/12-11/15 EVERYTHING IS 20% OFF! Discount will show up in the cart!

退款政策

No Returns, Refunds, or Exchanges will be accepted for any items in my shop unless they are pins, patches, printed inserts, plain inserts, or ita bags.

Exchanges will not be provided if the customer claims that there is a problem with the item that is listed as a possible defect in the Grading Scale (for the respective item) that is provided in the FAQ.
International customers may not be eligible for exchanges where I, the shop owner, pay for the return postage or to ship the new item. This is due to costs and international customers will, instead, automatically be offered either solutions to the problem or a partial refund, depending on the severity of the faulty/defective product.

All Returns, Refunds, and Exchanges will be dealt with on a case by case basis.

Please contact us via email at help@cinnitea.com to initiate a return or exchange.
Returns, Refunds, and Exchanges

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

Your have 15 calendar days to return an item, starting from the date you received it.
To be eligible for a return, your item must be unused, unaltered, and free of damages caused by you, the customer, and in the same packaging that you received it. If you do not have the original packaging, please let us know at the time of initiating the return.

Refunds

For Returns, once I receive the item(s), I will inspect them and, afterwards, notify you (via email) that I received the item(s) and, at which point, will also notify you on the status of your refund.
If your refund is approved, I will initiate a refund to the payment method used to create your order. Please allow 10-30 days for this refund to be processed and show up in your account.

If your refund is not approved, pictures will be provided as evidence of the problems seen on the item that were not presently there before purchase. These items have a grading scale and that grading scale will be used to determine if the item came back in the same condition or not. If the item did not pass inspection, a refund will not be issued to account for damages.

Refunds do not pertain to items that want to be exchanged unless otherwise specified.

Shipping for Returns

The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping postage and return postage will not be included in the refund.

Restocking Fee

A restocking fee will also be deducted from the refund amount (based on the item purchased) due to time and packaging costs. This will be between $2 and $10 depending on the item. You will be notified of the restocking fee once you initiate a refund.

Exchanges

Exchanges are only available for items that are defective.

It is up to my, the shop owners, discretion if I allow an exchange to proceed based on the severity of the problem. If the problem is listed as a possible defect for that item based on the grading scale, an exchange will be denied.

Exchanges must be made within 15 days from the date you received it.
Customers that receive a defective item must provide photo or video proof of the defects. If the photos or videos do, in fact, show a defect not listed in the grading guide that would, otherwise, affect its quality grade, then, the following options will be offered.

A. A partial refund equal to the severity of the defect(s).
B. Solutions to fix the problem and a partial refund in order for the customer to buy the materials needed to fix it themselves.
OR
C. The ability to exchange the item.

Exchanges may also be denied if the product of the same grade is out of stock. However, if a lower or higher quality grade of the item is available, the customer will be asked if they’d like to exchange for a different grade item. If the customer accepts, they will be responsible to pay for the difference in quality. If it is higher quality, a PayPal invoice will be sent. If it is lower quality, you will be given a partial refund equal to the difference in grade quality.

Shipping for Exchanges

We will cover the shipping costs given that the item was faulty/defective. This includes both the return label and to send the new item to you.

The replacement item will NOT be sent until the defective item returns to me.
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