Grading Policies and FAQ

Welcome to our FAQ Page

Ita Bag

♡Bag Grading Policy♡

Ita Bags are handmade items that may have slight imperfections and natural variations that can occur during the production process.

A - Grade/Standard:

Bags that are near perfect or have very slight flaws that don’t take away from the overall design. Bag imperfections may include, but are not limited to:

  • Residue from the Making Process that can be Removed Easily with a Wet Cloth
  • Slight Bending of the Front and or Back Panel
  • Slight Scratches/Scuffing/Wrinkling on the Window or Pu Leather
  • Loose Threads

A-/B+ - Grade/Standard:

Bags that are practically A grades but have a slight flaw or two. Sold at a small discount. Anything listed above can be inlcuded. These imperfections include, but are not limited to:

  • More Visible Scratch/Scuff Marks on the Window
  • Wrong Zippers Used
  • Wrinkles or Creases in the Fabric That Aren’t From Normal Wear and Tear
  • Warped Front or Back Panels
  • Screen Print Paint on Bag or Smudged Screen Print
  • Discoloration in Small Areas
  • Specks of Dirt that Wont Come Off
  • Straps Get Slightly Stuck but, WD-40 can help
  • Missing Backstamp

B - Grade/Seconds:

Functionally work well but, cosmetically rough. Anything listed above can be inlcuded. These imperfections include, but are not limited to.

  • More Visible Flaws That Can’t be Changed or Fixed
  • Very Large Scratch or Scuff Marks That Are Visible From All Angles
  • Badly Damaged or Torn Pu Leather - Edges and or Panels

C - Grade:

Sold at a heavy discount because, Functionally, these bags have more than just cosmetic issues. Anything listed above can be inlcuded. These imperfections include, but are not limited to:

  • Zippers get Stuck
  • Missing Pieces (Accessories)
  • Stitching Coming Undone
  • Shoulder Strap Loops on Bag are Misaligned
♡Upon purchasing these items, you acknowledge that the imperfections for each grade are acceptable. Returns/refunds/replacements will not be accepted because of these imperfections ♡

♡Ita Bag Insert Grading Policy♡

Inserts are handmade items that may have slight imperfections and natural variations that can occur during the production process.

A - Grade/Standard:

Inserts that are near perfect or have very slight flaws that don’t take away from the overall design. Insert imperfections may include, but are not limited to:

  • Loose Threads
  • Some Specks of Dirt or Small Areas of Chipped Screenprint
  • Any and All Flaws That Are Hidden Once Inside the Bag
  • Very Tiny Flaws That Can be Hidden by a Single Pin
  • Wrinkling of the Fabric

B - Grade/Seconds:

Cosmetically rough. Anything listed above can be inlcuded. These imperfections include, but are not limited to.

  • Choppy Screen Print
  • Misaligned Screen Print
  • Very Large Flaws that Take Up a Chunk of the Insert or Aren’t Hidden by the Bag Once Placed Inside the Window Pocket
♡Upon purchasing these items, you acknowledge that the imperfections for each grade are acceptable. Returns/refunds/replacements will not be accepted because of these imperfections ♡

How to Clean

Proper care and cleaning your ita bag is vital for longer lasting results. Here at Cinnitea, we recommend using a damp wash cloth or a wet wipe* to scrub off any dirt and grime. This may require a bit of elbow grease depending on the severity.

DO NOT MACHINE WASH OR SUBMERGE IN WATER!

*If you use a wet wipe, please wear gloves because the chemicals may damage your fingers.

Proper Storage

Do NOT sit the bag down using the front and back panels as support if the cauldron leg attachments are attached on the bag. This will damage the legs! Always remove the legs if you plan on placing your bag down.

Alternatively, lay your bag down (window facing up) every time you set it down.

You can also hang your bag up using the straps or by the handle that is attached to the back of the bag.

It‘s also recommended to store out of sunlight and somewhere where the front and back panels won’t be bent.

How to Remove Wrinkles, Dents, and Warping

Using a heat gun or hair dryer you may be able to successfully remove and fix any wrinkles, dents, or warping.

Please be careful using this method since too much heat at one time can damage the bag.

Cleaning the Window

For cleaning the pvc window, a wet wipe* will help with that as well. However, if your window gets scratched or scuffed from use, these marks may not be able to be removed. Another trick you could try though is using a hair dryer or heat gun to heat up the plastic and see if the marks fill in on their own.

*If you use a wet wipe, please wear gloves because the chemicals may damage your fingers.

Fixing Sticky or Stiff Hardware

WD-40 is a great solution to fixing sticky and stiff hardware. When you push the clasp open. Use the WD-40 at the base of the piece you push in. You don’t need a lot of WD-40 to get clasps working again. After you spray the liquid, use a rag or paper towel to remove the excess liquid and then test out your clasp. It should be work good as new!

Patches

♡Patch Grading♡


A-Grade/Standard:

Patches that are near perfect and have no visible dirt marks, no visible loose strands and are great for those that want a nice, clean looking Patch. 

B-Grade/Seconds:

Patches with slightly more visible imperfections (but still minor), sold at a discount. Ideal for those that dont mind a semi dirty patch as long as it looks good at a distance. These imperfections include, but are not limited to:

  • Dirt Marks/Scuffing
  • Loose Strands

♡Upon purchasing these items, you acknowledge that the imperfections for each grade are acceptable. Returns/refunds/replacements will not be accepted because of these imperfections ♡

♡WILL IRON ON PATCHES WORK FOR YOU?♡

Heat seal backed (iron on) patches work best on durable fabrics such as denim, sturdy cotton, and polyester blends.

One way to gauge if the material is suitable is if the fabric is as heavy as the patch material.

♡APPLICATION♡

  1. Set your iron to a high setting for heavy fabrics such as canvas or denim and a lower setting for delicate fabrics like Nylon.
  2. Place the patch on the garment for application.
  3. Cover the patch and application area with wax paper or a another piece of fabric you don’t mind possibly destroying such as an old pillowcase.
  4. Apply firm pressure over the patch area for approximately 18 seconds or by passing over the area 4-5 times depending on what you’re most comfortable with

♡AFTER CARE♡ 


Wash garment using cold water. Hot water may reactivate the glue, causing the patch to come loose.

Pins

♡Pin Grading Policy♡

Enamel pins are handmade items that may have slight imperfections and natural variations that can occur during the production process.

Every pin artist has their own way of grading and what they consider imperfection. Please continue reading for what my standard of pins looks like.

S-grades are not sold in my shop

A-Grade/Standard:

Pins that are near perfect and have very slight flaws that don’t take away from the overall design. Ideal for ita bags and displays. These pin imperfections may include, but are not limited to:

  • Some Dirt Specks/Airbubbles/Dust Trapped in the Enamel
  • Slight Underfill/Overfill
  • Very Little Oxidation
  • Slight Scratches/Scuffing

B-Grade/Seconds:

Pins with slightly more visible imperfections (but still minor), sold at a discount. Ideal for use in places that will be subject for wear/tear. These imperfections include, but are not limited to:

  • Multiple Dirt Specks/Air Bubbles/Dust Trapped in the Enamel
  • Underfill/Overfill
  • Slight Oxidation
  • Scratches/Scuffing
  • Slightly Miscolored Enamel

C-Grade:

Pins with very obvious flaws that are sold at a heavy discount. Ideal for those that don’t mind the imperfections and would love a great deal. These imperfections may include, but are not limited to:

  • Lots of Dirt Specks/Air Bubbles/Dust Trapped in the Enamel
  • Sections with Missing Enamel
  • Heavy Oxidation
  • Very Obvious Scratches/Scuffing
  • Sections Colored with the Wrong Color of Enamel

♡ Upon purchasing these items, you acknowledge that the imperfections for each grade are acceptable. Returns/Refunds/Replacements will not be accepted because of use imperfections ♡

Return and Exchange Policy

No Returns, Refunds, or Exchanges will be accepted for any items in my shop unless they are pins, patches, printed inserts, plain inserts, or ita bags.

Exchanges will not be provided if the customer claims that there is a problem with the item that is listed as a possible defect in the Grading Scale (for the respective item) that is provided in the FAQ.

International customers may not be eligible for exchanges where I, the shop owner, pay for the return postage or to ship the new item. This is due to costs. International customers will, instead, automatically be offered either solutions to fix the problem or a partial refund depending on the severity of the faulty/defective product.

All Returns, Refunds, and Exchanges will be dealt with on a case by case basis.

Please contact us via email at help@cinnitea.com to initiate a return or exchange.

Returns, Refunds, and Exchanges

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

Your have 15 calendar days to return an item, starting from the date you received it.

To be eligible for a return, your item must be unused, unaltered, and free of damages caused by you, the customer, and in the same packaging that you received it. If you do not have the original packaging, please let us know at the time of initiating the return.

♡Refunds♡

For Returns, once I receive the item(s), I will inspect them and, afterwards, notify you (via email) that I received the item(s) and, at which point, will also notify you on the status of your refund.

If your refund is approved, I will initiate a refund to the payment method used to create your order. Please allow 10-30 days for this refund to be processed and show up in your account.

If your refund is not approved, pictures will be provided as evidence of the problems seen on the item that were not presently there before purchase. These items have a grading scale and that grading scale will be used to determine if the item came back in the same condition or not. If the item did not pass inspection, a refund will not be issued to account for damages.

Refunds do not pertain to items that want to be exchanged unless otherwise specified.

Shipping for Returns

The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping postage and return postage will not be included in the refund. 

Restocking Fee

A restocking fee will also be deducted from the refund amount (based on the item purchased) due to time and packaging costs.
This will be between $2 and $10 depending on the item. You will be notified of the restocking fee once you initiate a refund.

♡Exchanges♡

Exchanges are only available for items that are defective.

It is up to my, the shop owners, discretion if I allow an exchange to proceed based on the severity of the problem. If the problem is listed as a possible defect for that item based on the grading scale, an exchange will be denied.

Exchanges must be made within 15 days from the date you received it.

Customers that receive a defective item must provide photo or video proof of the defects. If the photos or videos do, in fact, show a defect not listed in the grading guide that would, otherwise, affect its quality grade, then, the following options will be offered.

A. A partial refund equal to the severity of the defect(s).

B. Solutions to fix the problem and a partial refund in order for the customer to buy the materials needed to fix it themselves.

OR

C. The ability to exchange the item.

Exchanges may also be denied if the product of the same grade is out of stock. However, if a lower or higher quality grade of the item is available, the customer will be asked if they’d like to exchange for a different grade item. If the customer accepts, they will be responsible to pay for the difference in quality. If it is higher quality, a PayPal invoice will be sent. If it is lower quality, you will be given a partial refund equal to the difference in grade quality.

Shipping for Exchanges

We will cover the shipping costs given that the item was faulty/defective. This includes both the return label and to send the new item to you.

The replacement item will NOT be sent until the defective item returns to me.

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